The personal edge of Artificial Intelligence: Natural Language Processing and Speech Recognition leverage computer power to make using computer applications as intuitive as talking to or texting a person.

The core technologies that allow talking and texting with computers using human language have matured to the point that their use is increasing exponentially. Large companies are investing in making this new “Conversational User Interface” a major supplement or competitor to the ubiquitous Graphical User Interface (as more complex applications and the smaller screens of smartphones make it increasingly frustrating to use). Applications include controlling apps, web search, customer service, technical support, control of connected hardware, and more. “Just say or type what you want” is becoming a major alternative to searching menus and long sequences of clicking.

The Conversational Interaction Conference is a resource to help companies be an effective part of this trend. I will be talking there about how AI is getting more emotional, and how we can use voice and behavioral matching AI to serve customers better.