AI is disrupting customer service daily and 2021 is bringing in more exciting use cases. We will talk about how AI and voice can change how we converse with our customers. More specifically, of how we can achieve a more personalized approach that can fit each customer’s needs and personality.

Stay up to date on the latest trends in customer understanding and customer relationship management – I’ll be talking about AI and its ability to enrich every step of the customer journey at the CXAIPDX Meetup on Thursday, April 29th, 2021, at 6 pm PT.

Customer care should not be an after-thought but a continuous process, and AI has the ability to enrich this process at every step of the customer journey. Don’t miss!