The Voice of Customer Service is a two-day event exploring omnichannel customer journeys, spanning IVR, chatbots, voice tech, AI, and more. The first day has a decidedly business-oriented focus, while the second day has a more technical focus.

Behavioral Signals will be there, with Rana Gujral, CEO, talking about how Financial Institutions Are Banking on Emotionally Intelligent Data. “While many may consider AI solutions exotic, timely to implement, or security-sensitive we want to prove that there are innovative solutions, like AI-Mediated Conversations technology(AI-MC), which can showcase immediate ROI while respecting the security and privacy rules.” Thursday, December 10, at 10:30 am Eastern Time.